Tandoor Morni's Policy

Shipping Policy:

At our company, we understand the importance of delivering your clay tandoor oven and accessories in a timely and secure manner. That’s why we have put together a comprehensive shipping policy to ensure that your order arrives on time and in good condition. Here are some key points to keep in mind:

  • Quick Processing: We aim to process all orders within 2-3 business days, so you can enjoy your new clay tandoor oven as soon as possible.
  • Secure Shipping: We ship our clay tandoors and accessories through reliable courier and trucking services to ensure safe delivery. We also provide insurance coverage while in transit.
  • Delivery to Dock Level or Curbside: Delivery of the tandoor oven will be made to a dock level (if available) or to the curbside only, with a tailgate. It is important to ensure that the entry door of your premises is wide enough to accommodate the tandoor oven.
  • Inspection: Customers must inspect the clay oven for any visible damage, especially the clay portion, before the driver leaves the premises. Waiting time at the rate of $75 per hour applies after the first 20 minutes of free inspection time.
  • Extra Charges: If the delivery is not received on the scheduled day, and the driver has to show up a second time, extra charges will apply.
  • Communication: We will keep you informed about the delivery of your tandoor oven by email or phone, one hour or one day before the delivery.
  • Minor Cracks: Minor hairline cracks and uneven filling at the side window and the bottom of the clay ovens are normal and will not be considered damage to the clay tandoor.

Please note that drivers are not responsible for delivering the tandoori oven inside the building premises. Customers must make their own arrangements to uncrate and take the tandoor inside the building. We hope that you find our shipping policy helpful and we look forward to serving you soon!

Refund Policy:

  • Tandoor Morni aims to satisfy its customers.
  • Sales of clay products are final and do not carry any refund policy.
  • Customers are responsible for inspecting the product for any damage in the presence of the driver at the time of delivery.
  • If there is any damage, a complete refund or replacement will be provided at no additional cost.

Warranty Information:

  • A free extra tandoor thermocouple is included with every certified gas tandoor to cover the warranty.
  • The clay pot used in the tandoor is made from special clay, and minor cracks may appear on the surface due to high heat inside the oven.
  • Curing instructions are provided in the operational manual and on the website to ensure the longevity of the clay pot.
  • The lifespan of the clay pot depends on how it is handled and maintained by the chef and typically lasts around five years.
  • Used clay tandoors do not come with any warranty.


  • Morni Tandoor (American Overseas) and its suppliers are not responsible for any damages, including those for loss of data or profit, or due to business interruption, resulting from the use or inability to use the materials on the Morni Tandoor website.
  • The limitations on liability mentioned above may not apply to you if your jurisdiction does not allow limitations on implied warranties or limitations of liability for consequential or incidental damages.

Revisions and Errata:

  • Technical, typographical, or photographic errors may be present in the materials on the Morni Tandoor website.
  • The accuracy, completeness, or currentness of the materials on the website is not guaranteed by the company.
  • Morni Tandoor reserves the right to make changes to the materials on its website without prior notice.

Site Terms of Use Modifications:

  • Morni Tandoor reserves the right to modify its website’s terms of use without prior notice.
  • By using the website, you agree to be bound by the current version of the terms and conditions of use.
  • It is your responsibility to check the terms and conditions regularly to stay informed of any changes.
  • Failure to comply with the updated terms and conditions may result in termination of your access to the website.
  • Morni Tandoor assumes no liability for any losses or damages incurred due to changes in the terms and conditions of use.

Terms & Condition:

  • Please refer to the provided link for additional insight.

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